• Q&A
  • After-sale
How long can I get the refund after return?

The refund will be processed within 5 days after the package is received, and it will be transferred to your original account.
Paid by Card: in 8-15 business days
Paid by Paypal: in 7-14 business days

How to apply for return online on Donnerdeal?

Contact our customer service by email for the return authorization.

Will I pay for the return shipping fee?

1. Products with quality-related issues will be responsible for shipping fees (within 7.2GBP), and start the return process from our Service Staff when you want to return the products of your order.

2. Products with no quality-related issues.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over
£36, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What should I do if my item/(parcel) is broken, not as described or wrong?

If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1. contact us by sending the clear photos or video of the exact problem
2. we will provide you with a satisfying solution in 24-48 business hours.

Why is the refund not the same as item price?

If there is a coupon or other discount in your order, correspondingly, the enjoyed discounts would be deducted from the actual refund.
(For example, if the item is £10 with £1 discount, we will refund you £9 cause you actually paid £9 )

Where can I find the Return Address?

After you have the return authorization from our customer service, we will send you the return shipping address and the RA(Return Authorization ) number.
Items returned without a valid RA number will be disposed and no refund will be initiated, if no customer comes to claim it within 30 days from the date of receipt.

What items can't be returned?

The following items cannot be returned or exchanged:
1. Items with signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Downloadable software products
More details can be found in our Return Policy.

What is the status of my refund?

Most returns can be processed within 5 business days.
Please understand that we need to refund to your card bank first within 48 hours. But your card bank may need 8-15 business days to transfer the money to your card account. We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If it is the refund to PayPal account, it will take 7-14 business days.
We apologize genuinely for the inconvenience caused and thank you for your kind understanding. Feel free to contact our customer service for more details.