Lee J.
Hello there
This is now the 5th or 6th communication I have had with you since Monday 08/11/24. I am very frustrated and close to asking you to give me a full refund and arrange collection of my guitar.
This is my email from Monday 4th November
I have received my new donner guitar today and I would like to highlight some issues please.
• The scratch plate is already scratched underneath the plastic cover.
• The saddle and saddle springs are not working properly and are poor quality
• The neck pick-up surround is fitted the wrong way around.
Can I suggest that you send the replacement parts please and a new set of Earnie Ball gauge 10 strings as I am going to have to take the strings off to fix the issues?
I have also received what also seems to be a spam email from you promising to replace my guitar for free (see attached) as I am now confused and feeling anxious
Phots and video attached
Lee
Frank F.
Guitar arrived ahead of expectations.
Action on the guitar was very high but nothing that I hadn’t experienced with more expensive brands.
The one disappointment was the fretboard.
It was extremely dry and confirmed that the guitar had been sitting in a warehouse for a considerable period of time and had not been inspected prior to shipping.
After some tlc and setup to correct action, guitar now plays great. Excellent guitar at any price point but star off for QC dept.
Mike E.
Arrived very quickly - ordered Saturday evening
, arrived Tuesday morning. Looks amazing - the finish is flawless and the workmanship is of a high standard. It sounds good too - the tone is good and the sustain is excellent. Couldn't be happier with my DJP 1000.
Nicolas A.
Dreadful guitar wish I had not bought it so badly set up
Robin M.
Great guitar for a great price.
Jackie S.
Can't fault it husband loves it perfect
Joshua D.
Arrived super fast and great quality guitar for the price sounds lovely!!
Steve D.
I'm really pleased with my.new DJP-1000. The quality is exceptional and its playability out of the box was outstanding. I love playing it! I highly recommend it to anyone, especially those who play Blues or Jazz as it has such versatile tones.
Malcolm D.
Arrived well packaged with no damage.
A lovely sounding guitar, that appears so far well made. Haven't needed to modify neck or bridge out of the box for my playing style. Happy with my purchase as got in sale for a good price, feels like a bargain.
Patrick J P.
Great guitar and very good service from Donner
doreen A.
Beautiful guitar. It is stunning to look at extremely well made and the sound quality is outstanding. It was delivered quickly and with care. My husband is very happy as this was a gift to him! He loves it as much as his fender
Phillip J.
This guitar is of great quality for the price
David C.
Good delivery.
Out of the box plays well with some minor adjustments. Overall I would recommend.
Graham Michael T.
Very well made guitar - and fully set up pre-delivery.
Looks and sounds the part! A great buy.
kevin h.
I am very happy with my guitar it is well made well balanced and the intonation is perfect it was well set up before I got it all I had to do was to tune it in it sounds very good and looked fantastic and very pleased and very happy with my purchase thank you
Georges P.
Amazing guitar for the price. Ideal for beginners but can certainly be used to gig. May need to be adjusted a little on delivery but then all is great.
Very happy so far.
Paul L.
I bought it for my son's birthday, he absolutely loves it and hasn't put it down since it arrived. Packaging and shipment were first-class, and it's a stunning guitar. I was so happy with the purchase and couldn't recommend it highly enough.
Lutonadio M.
This is an amazing guitar with incredible playability and an amazing sound. I love it more than my Epiphone ES-339. If the tuning machine in this guitar were of the same quality as the one in the Epiphone ES-339, it would be the number one choice for most guitarists.
Georges P.
Excellent service and very happy overall.
Richard A.
Lovely looking and sounds fantastic
COLIN O.
This is a fantastic guitar for the money but not perfect. Nice build Pickups are nice and quiet , looks beautiful and sounds and plays great, needed a little tweak on the truss but nothing major to set the action. No fret sprout nice edges on the frets, Tuners are Ok will hold but I've upgraded to a set of Grovers. The Bad: Tone pots are useless possible wiring issue, so when contacted about this they agreed and sent another guitar and didn't require the original to be sent back so that was fantastic, however the tone pots are actually the same on the replacement but hey! Customer care is great when you can eventually get hold of them, but communications are shockingly poor, 12 days for a reply, they desperately need to address that. Would I recommend this guitar? Yes 100% Sort the Tone pots and replace the tuners and then it's pretty much perfect, You will not buy a better 335 style guitar than this for the price in my opinion. Be aware however if you buy and you have issues you will need to have pester them for a reply . They did come through for me in the end, but I was extremely frustrated by the lack of response to my e mails. Be careful when you buy because the day after I ordered it they sent a 30% discount to my e mail . I contacted them and they did refund the difference straight away. It's actually cheaper direct from Donner than through e bay so again take care and check discounts to get the best deal to get your best deal. I got mine a Burgundy DJP1000 Jazz for £195 which is a total bargain.
Mr M.
The strings to high. The headstock chipped. Attempting to return , lack of communication. Still trying to get Donner to respond .
Morgan A.
I received the Donner djp 1000 Jazz semi acoustic guitar in very good
condition, and I must say it is a truly
amazing guitar, great action,
and the tone quality is out of this
world, it has roundwound strings
on it at the moment, they sound
really bright, but still has a deep
warm jazzy tones. The fret board is amazing so easy to play you only
have to press down lightly when
playing Chords and your fingers
don't get calloused. I am going
to put on some D'addario flatwound
gauge 10 strings to get a more
richer jazzy tone. All in all I am very
satisfied with my purchase.
Rhys J.
Cannot fault customer service - guitar needed a fair bit of work and some replacement parts but the basic quality is very good and the sound is excellent. Buy with confidence as Donner have given me the best customer service I’ve ever received and I can’t recommend them enough. Thanks!
Philip J.
I love the guitar that much.. I can't even describe how much.. well I'll try..
The courteaners use this style guitar.. I think it's that beautifull I've actually just had it on a guitar stand.. as I don't want to damage it.. I've played guitar since I was 13.. I'm 39 now.. had plenty of guitars.. even a Gibson les Paul.. but for some strange reason I've played this guitar twice and I think it's too dam good for me to damage it.. I've not even plugged it in.. I've played it free style (not naked) and it sounded absolutely beautifully frantically amazingly brilliant.. I couldn't put a note wrong to make it sound bad.. that's how great this is..
Thank you xx
Paul T.
Came on time and in perfect condition. Everything about this guitar is perfectly crafted. I had been looking at this guitar for a long time and when it came up at a great sale price I couldn't resist buying one.
Garry D.
Very nice guitar which plays well and looks the part too. A great buy!
sheree m.
Lovely guitar plays well great deal
David K.
First of all my son and I are very pleased with this guitar. I bought him this for his birthday after I had bought the Donner hush I for myself which i am very pleased with, however delivery of the Donner jazz by evri absolute rubbish they received the guitar on the Monday but it took them until Saturday to deliver because they said package was bigger than they'd expected??? And had to get a different team/ courier to deliver it. I had emailed Donner regarding this and the got email back after delivery basically saying well you've got it now....
On opening found as packaging inside was dislodged and not holding the guitar in place so very loose also no paperwork/booklet etc. Was also going to buy effects pedal with this but not sure now.
RONALD F.
This guitar is well made and has a huge variety of tones with the coil splits. It also has great sustain.... I have many guitars more expensive than this and it holds it's own against any of them. I bought it in their sale for £195 and am exceptionally pleased with the price I paid.
I play psychedelic rock guitar, but I feel this guitar could be used for folk, jazz or even heavy rock. It's a good guitar.
Peter K.
All I can say is, WOW!!! This is such a well put together instrument that sounds fantastic. All the hardware is functional and does it's job. The pickups are quite hot so overdrive my tube amp nicely. Neck is lovely to play and the action is perfect for me. The frets are a little rough, but only on the surface, after a quick polish they were perfect. No sharp ends or bad crowning etc. just a polish. Will be looking at Donner for other instruments of the back of this one. Let's hope they start making solid bodies and acoustics as well mad and great priced as this guitar.
Micheal P.
Excellent guitar plays like a dream, and better than some guitars a twice the price.
Very well made, great feel
Can't put it down!!
Steven C.
Well packaged on receipt. Watched and read great reviews of this model and it certainly didn't disappoint. Best action and intonation I've ever come across against all the other guitars I've bought. I have a Fender Stratocaster and Telecaster which I love dearly but this guitar gives off a different but pleasant vibe with the twin humbuckers and split coils. The neck is a dream and it keeps in tune brilliantly. Currently my go to guitar.
Valencio F.
Love the style
Mark H.
Loving this guitar. Looks great, sounds great, punches well above its weight for the price!
Stephen D.
Atrocious company to deal with.
I have been trying to return this guitar for around a month now and am getting nowhere - they simply do not return emails.
They clearly have no returns policy worth talking about.
At the moment I have reported them to PayPal so hopefully things will get sorted eventually.
Don’t buy if you expect good communication with the company.
Michael M.
For the money, this is great value. Intonation was perfect and the neck is beautiful. Pickups produce a good sound but volume and tone pots have no influence. However, still a good buy as the electronics can be easily upgraded.
Tom H.
For the price you can't go wrong. A solid bit of kit, nice finish, more importantly it sounds great, I'm going to have some fun with the Donner
David S.
Thank you
I am new to guitars so..
It looks nice and sounds good and I would recommend the guitar to anyone thinking about buying one.
I thought the price was right.
Kevin F.
Great looking guitar, finished very well.
Delivered (free) 25 hours after ordering!
Excellent value for money.
stephen c.
it came well packaged and quick delivery and on sale price,i am blown away by this guitar i just tuned it up plugged it into my amp and overdrive pedal and wow the sounds you get from it with the pull up knobs wow i couldnt put it down its amazing,thanks donner
Kenneth M.
Superb build quality - excellant guitar and fantastic value!
Raymond r.
Better looking and sounds great. Very happy with purchase.
Georges P.
Excellent guitar for the price. Very surprised on how appealing it is once you start playing it. Great value for money. Everyone should have one.
Nigel B.
Beautiful guitar, very little setting up needed out of the box, great sounds on both humbucker anf coil taps. I would highly recommend this fine instrument to anyone. Can't wait to use it on stage.
Paul D.
I plugged in guitar, tuned up, tested coil taps, and within 5 minutes I knew I would not be keeping this guitar, the plastic coated neck was not for me at all.
I immediately requested for a refund and return address, and did not hear from donner for 5 days when multiple photos of packaged guitar were requested and sent, since then another 5 days have passed and I have not had a reply with my RMA number and return address, not a satisfactory service at all.
Neil T.
Feels great to play, well made & at a good price.
Ken T.
The guitar arrived well packed and in perfect condition, it is great value for money, I have many guitars and I am pleased to add this instrument to my collection, the only issue is there seems to be a flat spot on the g string, unsure of the cause will change strings when I can, hope this solves it. But overall delighted with purchase.
MARTIN B.
Brilliant experience, delivery was within 48 hours, still experimenting at the moment but love it, quality product.
Mark G.
I bought it on a whim.
I’ve always wanted a semi acoustic.
For £330, it plays better than my £2000 Gibson.
Best purchase in a very long time.
I’ll have no hesitation in recommending Donner in the future.
Shawket S.
Thanks to Donner Company, a brilliant musical products with an affordable prices to all musicians.
@gianlugentilesca
thanks to @gianlugentilesca
@sidos_riffs
thanks to @sidos_riffs
@jarrodguitar
thanks to @jarrodguitar
Mark A.
The guitar was playable straight out of the case and it was comfortable and easy to fret, even someone with large fingers like me :)
I have the cherry finish and it looks very elegant.
Nigel D.
The website was a bit problematic and the customer services responded to me but were of no use. I received no communication about shipping but when I asked I was given shipping details.
The guitar arrived and it was everything I hoped for.
Very good build quality and sounds great.
Vincent C.
Outstanding value for money. If you can't afford a Gibson 335 buy this instead. Unless you are a professional I doubt you can really tell the difference in sound and playability.
Walter D.
Absolutely brilliant guitar nice smooth action great to play
David S.
A drop dead brilliant looking and finished guitar that played well straight out of the box!! For the price I would say it’s unbeatable!
The pots COULD be a little more ‘reactive’ but work okay, but the pick ups and fret work are both spot on!
The first one Donner sent me had suffered some damage in transit. I contacted Donner who sent me a replacement immediately - their customer service (in my case provided by Abdallah…thank you my friend!) could not have been better, so you can buy from them in confidence knowing that any rare and unlikely problem will be sorted quickly and without hassle!
Mark C.
I played the Donner for the first time on Saturday and was hugely impressed with the sweet sound. I had no idea it would sound so good. Plays so easy. I'm going to put a Bigsby on it very soon otherwise I would have played it all night. Even at the volume we play at, no feedback, wasn't expecting that.
Tayeb H.
Beautiful guitar. Beautiful sound
Gary G.
Absolutely beautiful guitar. Wonderful to look at and a delight to play. Very pleased
charles k.
Great guitar delivery on time no problems started using it easy to play set it up to my liking really good finish surprise how good
richard g.
This is a very well-built, good looking and playable guitar. It looks and sounds excellent, the action is nice and low, and the neck is easy-going (even with my hands, which are quite small). Sonically versatile due to multiple pickup configurations. The volume and tone controls are the only things which need improvement: the guitar works perfectly well as it is, but on my guitar, the volume pots are only really effective in the last 20% of their range.
Geoff C.
I can't pretend to compare this guitar with more expensive instruments but I love this one. It is beautifully made in my opinion and really looks and feels like the real deal. I only wish my playing could do it justice.
JON S.
The guitar is beautifully made and finished. It’s well set up and plays straight out of the bag. The tuning pegs are firm and solid.
My only criticism is with the pots. My guitar had the coil splitter on the volume knobs when the product description states should be on the tones. Also the volume makes little difference between 2-10. 0-2 is silent. The tone pots have very little noticeable effect. These can always be upgraded at a later date.
Other than those points, I am delighted with high quality of the build and the exceptional price.
Peter C.
I'm totally delighted with this guitar. It looks absolutely fantastic (I got the black one), feels comfortable and plays beautifully. I'm more than happy with the pickups, and there's a great range of sounds from the coil taps. Okay, the bridge leaves a bit to be desired, but that's a minor quibble; otherwise there's great attention to detail for the price. Highly recommended.
dennis f.
GREAT GUITAR FOR THE PRICE HOWEVER THE TONE CONTROLS DO NOT SEEM TO BE WORKING IF SOMEONE FROM THE TECH DEPT COULD CONTACT ME I WOULD APPRECIATE IT
Michael A.
When I unboxed the guitar I was amazed at the build quality, very impressed. It’s early days in terms of its playability but it seems excellent so far and the range of sounds with coil taps is brilliant. Ranging from full mellow sound to thin country treble for rockabilly. Although not totally hollow it’s has a good acoustic sound and playable without an amp for a personal practice or noodle session.
Mr D.
I own over 20 electric guitars... some of them expensive custom shop jobs, so I wasntvexoecting what I received from Donner to be great. I was wrong. My black "Jazz" guitar is splendid. The frets are smooth and there are no sharp ends. The fret board appears to be ebony. The original set-up was good with a slick action and accurate intonation. The neck carve is very comfortable - much like a Gibson 1960 slim shape Les Paul neck. The body and finish are good with bound F holes and double body binding. So the biggest surprise was yet to come. Affordable guitars NEVER have good pickups... wrong again. These are powerful and articulate, with the coil taps adding extra choices. Absolutely superb...
Just one disappointment... The volume and tone controls use the wrong taper potentiometers, so nothing happens between 10 and 4, the everything happens between 1 and 4. This is a nuisance. The correct pot costs no more to buy or fit, and Donner should fix this...
Overall, a remarkable price for an instrument of this quality. With all the choices from Fender, Gibson and Gretsch that I have to hand, the "Jazz" is my current "go-to" guitar. So good that I'm sorely tempted to order the Black T type that Donner are offering at present.
I'm a very happy customer...
Malcolm P.
Great little guitar, Play's well you can have dual paff's or single elements of the pic-up's
I like it and will use it on stage as a back up..
Malcolm
German
I loved it. It has the perfect tone I was looking for to play some blues. The settings give you a bunch of options and tone changes are excellent. I have played it for a few weeks now and it has kept its tunning even though I use lots of blending. The design and colours are beautiful, it is light and having tone and volume for each humbucker is perfect. I'm now very curious into other models from Donner as with those prices you can't go wrong.
Shawn K.
Beautiful guitar, great sound.
Michael
Only really played acoustic so this was the perfect next step. No experience on how it should sound next to more expensive ones but really like this guitar. It comes with a better cable than my rubber ones a nice guitar strap and a really good padded bag, it's not just a guitar cover it has some protection. Set up was easy, tuned it in and played. and it sounds great. Well done Donner.
Neville W.
It's an okay guitar and I have no problems with it.
Ronnie J.
A beautiful burgundy coloured guitar, which is well built and easy to play. The set-up was well done (although I lower the action a little, and will be adding thicker strings). The gig bag, the shoulderstrap and the lead are of surpringly good quality.
One of my several reasons for purchasing this instrument was the coil-split function, which works perfectly, giving a subtle change of tone from the neck pickup. The overall tone of this instrument is warm and clean, with plenty of overdriven crunch when required. The tuners are secure and accurate, the frets are nicely finished, with no sharp edges, the fingerboard looks and feels great.
The guitar has a nice weight which makes it very comfortable to play.
Overall a very satisfying purchase.
Lee J.
Dear DONNER GUITARS, I'm ecstatic, thrilled & overjoyed I love, love, LOVE the guitar!!! the craftsmanship, the pure quality the complete playability of the instrument is mind boggling thankyou for affording me my dream "marty mcfly" guitar the tones are off the chart & completely off the rails & I'm simply blown away with discovering DONNER MUSICAL EQUIPMENT with such attention to detail, the guitar is absolutely beautiful ❤️ I've been playing guitar since 1989 & now I would highly recommend DONNER from beginners to virtuoso's. thankyou sincerely once again DONNER GUITARS, you are now my number one supplier of musical instruments & musical equipment, p. s I've seen the black & white strat that you're also offering & I will be ordering that guitar too also next week just in time for Christmas
Anthony R.
Great quality and value for money, highly recommended
Samuel J.
I've been pleasently surprised by this Donner Jazz Guitar. Having brought a Donner ST previously for someone as a gift I knew they were good guitars for the money. A 335 style semi-hollow is something I've always wanted but never owned so I decided to take a gamble on this one.
It arrived quickly and unharmed with a gig bag, strap and a lead, all perfectly serviceable kit.
Unboxing the guitar I was impressed by the set up, the action was low and there were no high frets. The intonation was pretty darn close right up the neck, and the fret ends were all smooth and even.
Checking over the finish I found it to be flawless other than some dark flecks in the binding along the top edge of the fretboard. Donner have by far the best paint finishes out of all the budget brands I've come across.
After a few days settling to the temperature and humidity of my home, the neck ended up a little straighter than I'd like but this wasn't an issue as I was planning on fitting a thicker set of strings.
I've played the guitar through 2 different valve amps and various pedals and it sounds good. The pickups are not bad at all, the output is quite high for the style of guitar and a bit darker than I usually go for but the coil splitting gives you a bit more chime if that's what you like. On the neck pickup with a little gain you get a rich smooth blues overdrive (see Clapton's reconsider baby) and on the bridge with higher gain you get a good classic hard rock tone (AC/DC highway to hell). I'll probably change the tone cap on the bridge tone control at some point but that's just personal preference.
A few days ago when fitting a set of slightly thicker strings (this guitar could do with a set of 10's from the factory) I gave the frets a polish, lubed the nut and rolled the fretboard edges. It now feels and plays like an instrument ten times the price. I've been playing this back to back with a PRS Paul's guitar and a Fender Ultra Tele and now it really feels like a comparable guitar to the other two.
If they carry on like this I can see Donner being a big name in years to come.